Network Management

Disappeared APs on WLC are not removed in the web console immediately

This article discusses the behavior in NPM where Access Points(APs) removed from WLC are not removed in the web console immediately.

First published date

8/9/2019 4:04 PM

Last published date

8/9/2019 4:09 PM

Overview

When monitoring access points on WLCs, you may come across an issue where APs that are removed in WLC will not reflect immediately in the web console.

Here's an example:

A Cisco WLC shows no access point in the dashboard after removal

List of Thin Access Points resource still shows the access point as Unknown

Product section

Network Performance Monitor

Cause

RemoveDisappearedAPs in Advanced Configuration settings are disabled

Resolution

Solution 1 - Wait

NPM will automatically remove disappeared APs in the next database maintenance if they are more than 7 days old.

Solution 2 - Enable RemoveDisappearedAPs

Go to Advanced Configuration settings
Search for 'RemoveDisappearedAPs'
Tick the checkbox to enable it
Click 'Save' to commit the changes

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