Tools

Disabling Customer Satisfaction Survey in SolarWinds Service Desk

This article describes the process of disabling customer satisfaction surveys in the customer Service Desk environment.

First published date

9/29/2022 5:31 AM

Last published date

3/14/2023 8:58 AM

Overview

If we receive requests from our customers who wish to not receive customer satisfaction surveys. Following changes can be amended under Setup > Global Settings > Service Desk Settings.

Product section

Service Desk

Resolution

If you wish to disable CSAT surveys, kindly follow the steps below:

Login to your Account.
Click Setup from the left pane.
Under Setup > Global Settings > Service Desk Settings.
Scroll down at the bottom, you will be presented with a radio option to choose from.
Select " Do not send customer satisfaction surveys. "
Hit " Save Changes."

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third-party content at your own risk, and you will be solely responsible for the incorporation of the same if any.