Tools

How to disable the upgrade banner in the Web Help Desk web console

To disable the WHD upgrade banner, go to Setup > General > Options and check Disable Banner, then save.

First published date

6/23/2026 7:00 PM

Last published date

7/24/2026 6:30 PM

Overview

Starting with Web Help Desk 12.8.5, when a Tech Admin logs in to the Web Help Desk web console, a pop-up notification displays the currently installed version and the latest available version. The notification also includes links to the SolarWinds Customer Portal, where the Tech Admin can view additional information about the available update.

Please note that WHD performs an automatic version check, and when it detects a newer version, it can automatically clear that setting. If that happens, the banner may appear again and you would need to re-enable Disable Banner.

Product section

Web Help Desk

Cause

WHD can automatically uncheck the setting when it detects a newer version, so the banner may come back later.

Resolution

Starting with Web Help Desk 12.8.8 and later, a new toggle option has been introduced that allows administrators to enable or disable the display of the daily update notification banner.

Administrators can now easily choose whether to show or hide the banner using a simple checkbox setting.

  1. Log in with an admin account.

  2. Navigate to Setup > General > Options.

  3. Select the Disable Banner checkbox to hide the banner or leave it unchecked to display it.

  4. Save.