Tools

Disable the ticket auto-assignment feature

This article describes how to disable the Auto-Assign Ticket feature in Web Help Desk.

First published date

10/17/2018 8:20 PM

Last published date

5/11/2020 1:58 PM

Overview

This article describes how to disable the Auto-Assign Ticket feature in Web Help Desk.

Product section

Web Help Desk

Resolution

Click Setup > Techs > Tech Groups.
Click a Tech Group Name in the Group Name column.
Click the Tech Group Levels tab.
Click a Level number in the Level column.
Locate Auto-Assign Tickets To and select None.
Click Save.

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