Tools

Disable the remote machine screen on connection with Dameware MRC

The customer would like to turn off or disable the monitor or screen of the target remote controlled machine so that the end user cannot see the admin's process of working on cases.

First published date

2/4/2019 3:04 PM

Last published date

7/12/2019 8:09 PM

Overview

This article details how to disable a remote machine's monitor upon starting the remote connection so that the remote machine's operator cannot view what the technician is doing on their machine.

 

Please note that doing this will also disable the remote user's control over their machine, locking the remote keyboard and mouse.

Product section

Dameware Remote Support & Mini Remote Control

Resolution

  1. Launch the MRC.
  2. On the Remote Connect popup window, right click on the remote machine from the list on the right side.
  3. Click on Settings.
  4. Under the Remote Options tab, enable the option Lock Remote Keyboard & Mouse.
  5. This will allow you to then enable the option Enable Blank Monitor.
  6. Click OK.
  7. Proceed to connect to the remote machine.