Security Compliance

Different detection time in email alert message

The SEM email alerts display a different detection time than what is displayed in the DetectionTime and InsertionTime fields of the event.

First published date

11/29/2018 11:00 PM

Last published date

11/29/2018 11:00 PM

Overview

The Security Event Manager (formerly Log & Event Manager) email alerts display a different detection time than what is displayed in the DetectionTime and InsertionTime fields of the event as shown in the following example:

Product section

Security Event Manager

Cause

There is a time synchronization issue between the guest and VMware host.

Resolution

Verify that the DC and network devices time zones are correctly configured.
Verify that the SEM server and the host are using the correct NTP server and that the guest is configured either to use NTP or the hardware clock is synchronized with the host.
Go to CMC > Appliance > TZconfig if you need to make changes to the guest NTP configuration.
Reboot the appliance to fix the time synchronization issue (CMC > Appliance > Reboot).

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third-party content at your own risk, and you will be solely responsible for the incorporation of the same if any.