Tools

Different client is displayed when switching to client interface

This article describes an issue where the client's portal page is not displayed or a different client information is displayed when the tech user switches from tech to client interface.

First published date

10/31/2018 11:10 PM

Last published date

10/31/2018 11:10 PM

Overview

This article describes an issue where the client's portal page is not displayed or a different client information is displayed when the tech user switches from tech to client interface.

Product section

Web Help Desk

Cause

This issue is caused by an incorrect client account associated with the tech user.

Resolution

Go to Setup > Techs > [Tech account].
Click Edit.
Under Linked Client, go to Client Lookup and search for the tech's client account.
Click Save.

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