Tools

Deploying Dameware Remote Support Service or DNTUSrv on DRS version 12.2.4

This article is intended to guide users who want to deploy Dameware Remote Service / DNTUSrv in their environment.

First published date

5/12/2023 1:06 PM

Last published date

5/15/2023 8:08 AM

Overview

Different ways exist to install or deploy DRS Service or DNTUSrv in Dameware Environment.
It can be installed directly in a machine from the DRS console, batch service installation in the DRS console and use a script for GPO/SCCM deployment.

Product section

Dameware Remote Support & Mini Remote Control

Cause

Not Applicable

Resolution

  • Install from the DRS Console to a DRS Machine
    1. Launch the DRS.
    2. Select the machine to install the Service and click the + button beside its name to see DRS tools.
    3. Double-click Services to maximize the Services menu
    4. Double-click Services View
    5. Right-Clik on the Services window and select "Install DRS Service".
    6. Wait for the installation to complete.
    7. Check if the Dameware Remote Support Service exists.
  • Install from the DRS Console to Multiple Machines or Batch Installation
    1. Launch the DRS.
    2. Select the machine to install the Service and click the + button beside its name to see DRS tools.
    3. Double-click Services to maximize the Services menu
    4. Double-click Services View
    5. Look below to see the Batch Window
    6. Right-click on the batch window to add the machine from your network.
    7. Select all of the machines (Hold Shift Key to select multiple machines)
    8. Click the Deploy DRS Service Icon
DRS batch processing
  • Deploy DRS Service using Script
    1. Copy the files below from your DRS client machine to the target remote machine:
      • C:\Program Files (x86)\SolarWinds\DameWare Remote Support
        • DNTUSrv.exe
        • DNTUSCR.EXE
        • DNTUService.Logging.xml
        • log4cxx.dll
    2. Create a batch file and save it on the remote machine and the same path where you saved the four files above. 
      • DNTUSrv.exe -install
net start DNTUSrv

-- Scripts are not supported under any SolarWinds support program or service.
-- Scripts are provided AS IS without warranty of any kind. SolarWinds further
-- disclaims all warranties including, without limitation, any implied warranties
-- of merchantability or of fitness for a particular purpose. The risk arising
-- out of the use or performance of the scripts and documentation stays with you.
-- In no event shall SolarWinds or anyone else involved in the creation,
-- production, or delivery of the scripts be liable for any damages whatsoever
-- (including, without limitation, damages for loss of business profits, business
-- interruption, loss of business information, or other pecuniary loss) arising
-- out of the use of or inability to use the scripts or documentation.
    3. Run the batch file as an admin and see how it goes.
    4. You can also run the command directly instead of a batch file.
DNTUSrv.exe -install.png