Tools

Delete WHD child tickets when tickets are merged

This article describes how to enable Web Help Desk to delete merged child tickets.

First published date

6/14/2019 4:23 PM

Last published date

3/18/2020 6:32 PM

Overview

This article describes how to enable Web Help Desk to delete merged child tickets in the application.

Product section

Web Help Desk

Resolution

Log in to Web Help Desk as an administrator.
Click Setup > Tickets > Status Types > Options.
In the When Tickets Are Merged field, select Delete Child Tickets.
Click Save.

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