Tools

Define a Child asset and link it to a Parent Asset in Web Help Desk

Software Assets can be setup in Web Help Desk but they will have to be treated like any other asset with a Relation set to "child".

First published date

11/8/2018 12:20 PM

Last published date

11/8/2018 12:20 PM

Overview

A software asset can also be defined like any other asset. However, because a software is typically installed on one or more computers, you will want to define the software asset as a child type and link it to one or more parent hardware assets.

Product section

Web Help Desk

Resolution

Note: The asset must be saved before the type can be changed from parent to child.
If child software asset supports multiple seats or installs, they can be defined as a Multi-Install and theAsset multi-install/install count . As you link the child to parent assets, the install count is automatically updated. You must link the child asset to at least one parent asset in order to save the changes.

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