Network Management

Deactivate and activate Orion product licenses during migration

This article provides steps to deactivate and active Orion products during migration from the original server to the new one.

First published date

11/29/2018 10:28 PM

Last published date

9/23/2022 4:19 PM

Overview

This article provides steps on how to deactivate and active Orion products from the original server to the new one during migration.

Product section

Orion Platform

Cause

Not Applicable

Resolution

It applies to all versions of Orion products using up to NPM 12.0 (Core 2016.1). After NPM 12.1 (Core 2017.1), the License Manager functionality was moved to the web.

Note: The user will have 30 days to activate the license on the new server.

Go to Start > SolarWinds > License Manager (Guide to SolarWinds Product Licenses )
Deactivate all licenses.
Perform the migration.
Upon completion of the migration, go to Start > SolarWinds > License Manager.
Activate all licenses

If the Orion server is no longer accessible, the user will need to log a separate case to SolarWinds Customer Service to manually deactivate the license/s.

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third-party content at your own risk, and you will be solely responsible for the incorporation of the same if any.