Network Management

Database account is locked after changing the password

Users may experience an issue where they change the password used by Orion to contact the database, and run config wizard on main poller to get it to be put in place, but the account still locks out in sql management studio.

First published date

10/19/2018 8:58 PM

Last published date

10/19/2018 8:58 PM

Overview

The password used by Orion to contact the database was recently changed. Upon running Configuration Wizard on the main poller to apply the changes, the account is locked out in SQL Management Studio.

Product section

Network Performance Monitor

Cause

The password was not updated on all additional web servers and pollers.

Resolution

Run Configuration Wizard (Start > All Programs > SolarWinds Orion > Configuration and Discovery).
Indicate the new password in the database user account section and let it the process finish.
Do this for all Orion servers that access the same database.

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