“DataPortal.Fetch Failed on the Server” error after upgrading Dameware to 12.4.0

After upgrading Dameware Central Server from version 12.2.1 to 12.4.0, users may encounter a login issue when accessing the Dameware Administration Console using Dameware Authentication.

“Unexpected Error: Dameware Administration Console encountered an unexpected error.
DataPortal.Fetch Failed on the Server”

Admin account credentials were not properly updated during the upgrade.

1. Restart the Dameware Server service

• Open services.msc

• Locate “Dameware Server”

• Right-click and select Restart

2. Run the Dameware Configuration Wizard as administrator

• Go to Start Menu

• Navigate to SolarWinds Dameware

• Right-click Configuration Wizard

• Select Run as administrator

3. Update the Dameware admin account

• In the wizard, go to “Central Server users”

• Select “Update Dameware admin account”

• Enter and confirm a new password

• Click Next until you reach Finish

Additional Information:

• Ensure the password meets the required complexity.

• Restarting the Dameware Server service ensures the updated credentials are applied.

• This behavior may occur after upgrades if account settings are not reconfigured.

4. Log in to the Dameware Administration Console

• Username: admin

• Password: updated password