Network Management

"Data is not available" appears in a graph or chart

This article describes how to troubleshoot a "Data is not available" message that appears over a graph or chart in the Orion console.

First published date

11/29/2018 10:48 PM

Last published date

2/25/2025 10:52 PM

Overview

In your Orion web console, a chart or graph is blocked out with the following message: 
 

Data is not available.
 

Product section

Network Performance Monitor

Cause

The chart settings do not meet the appropriate chart display requirements. This issue can occur if: 
 

  • The Maximum Number of Data Series Displayed on Chart setting value is too small.
  • The Chart Aspect Ratio setting value is 3 or lower, which is too small for charts that display minimum, maximum, and average chart data. 

Resolution

  1. Open your Orion web console.
  2. Click Settings.
  3. Under Product Specific Settings, click Web Console Settings. 
  4. Locate Chart Settings.
  5. Change the Maximum Number of Data Series Displayed on Chart value to a value between 10 and 25.
  6. Ensure that the Chart Aspect Ratio setting is set to a value above 3. 
  7. Save your settings. 
  8. Return to your web console and verify that the charts appear correctly. 


See Orion Web Console charts display Data is not available  for additional information. 


Notes:

  • Check for a huge number of days in Polling Settings like 1500000 days for traps.
  • Confirm the Database Maintenance completes successfully.


See: Run the database maintenance manually