Network Management
Notification enhancement for Migration Failures in the SolarWinds Platform
During data migration, some jobs might fail for certain tables, causing repeated attempts that impact system stability and user experience. This article outlines the solution implemented to address these issues, how users are notified, and how they can monitor migration failures.
First published date
Last published date
Overview
User Experience:
Users will get a notification through the web console if a migration job runs for over 2 days without finishing, clearly stating whether the process has failed or stalled.
Example Notification:
Clicking on highlighted notification redirects users to the Migration Errors Summary Dashboard, providing detailed insights and recommended next steps.
Product section
Resolution
Migration Errors Summary Dashboard:
The dashboard is designed to inform users about the status of your migration and guide them through resolution steps:
- Error Message and Action Items:
At the top of the dashboard, an error message highlights the failed migration. It lists actionable steps users should take to resolve the issue. Additionally, a link is provided to redirect users to the ticket creation portal, facilitating streamlined support engagement.
- Diagnostics Collection Link
To effectively troubleshoot issues, it's essential to gather diagnostic information. Click on the highlighted link to collect and share the necessary diagnostics.
- Table Migration Details Widget
A dynamic table widget displays:
Table Details: A list of tables with incomplete migrations.
Error Details: Corresponding error messages retrieved from log files for each table.
The widget supports searching and sorting by table name and error, allowing users to easily identify and focus on problem areas.
The widget appears as shown: