Customer Service

Dameware license shows 'Not activated' status on the Customer Portal

This article explains the reason for the 'Not activated' status of the Dameware license on the customer portal, even after the license has been successfully activated on the computer.

First published date

1/3/2025 8:14 AM

Last published date

11/4/2026 3:46 PM

Overview

Dameware licensing is based on individual activations. This means the status of the license can vary depending on if it is used or not. For example, the license might appear as Not activated in the customer portal, even after it has already been activated on the computer.

To manage your Dameware License, you can refer to this article Deactivate Dameware seat-based licenses

Product section

Customer Service

Cause

The status displays as Not activated because not all instances have been activated. Once all the instances have been fully used/activated, the activation status will show Activated.

Resolution

By design, the Dameware License Status displays Not activated when not all available licenses have been consumed. This means there are still instances left to be activated. In the below example, there are still 50 out of 60 possible installations for this Dameware License Key, so the License Status is shown as Not activated.

Once all the instances are activated, the activation status will appear as Activated as shown in the screenshot below:

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