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The license activation wizard is not showing when activating Dameware

This article shows how to resolve when the license activation wizard is not showing up.

First published date

4/24/2019 8:51 PM

Last published date

5/4/2026 3:30 PM

Overview

When a customer tries to activate Dameware Remote Support (DRS) or Mini Remote Control (MRC) after installing it, the license activation wizard is not showing up, it seems nothing happens even running as administrator. In some cases, if you use Solarwinds license manager, you may get the following error related to .NET framework exception error.

Product section

Dameware Remote Support & Mini Remote Control

Cause

Not known.

Resolution

Run the license reset tool from this link.
Password is (without double quotes): “burn/purify”
Run it on the affected machine.
Run activation again.

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third-party content at your own risk, and you will be solely responsible for the incorporation of the same if any.