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Dameware Remote Support Service not installed

When attempting to perform certain functions with Dameware Remote Support, you encounter the following error: Dameware Remote Support Service Not Installed

First published date

10/16/2018 12:39 AM

Last published date

6/23/2023 10:09 PM

Overview

When attempting to perform certain functions with Dameware Remote Support, you encounter the following error:

Dameware Remote Support Service Not Installed

Product section

Dameware Remote Support & Mini Remote Control

Cause

The Dameware NT Utilities (DNTU) Client Agent Service (DNTUS26.EXE) is not installed. On the newer version of Dameware, it is Dameware Remote Support Service (DNTUSrv.exe)

Resolution

The Dameware NT Utilities (DNTU) Client Agent Service (DNTUS26.EXE) or Dameware Remote Control Service (DNTUSrv.exe) and the Dameware Mini Remote Control (DMRC) Client Agent Service (DWRCS.EXE) can be manually installed on any machine by simply copying the required files to the appropriate directory on the remote machine.

Log in to the Remote Machine using DRS.
Go to Services.
Right-click on the right Window pane, and select Install DRS Service.

You should now be able to access features such as the Shutdown command.

Related Article:

Install the Dameware Mini Remote Control (DMRC) client Agent Service and remove the MRC Agent Service

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