Tools

Dameware Remote Support (DRS) blank display when viewing system properties

This article describes the blank displays when viewing the Windows System properties in Dameware Remote Support / DRS.

First published date

4/23/2019 10:32 PM

Last published date

1/28/2025 7:27 PM

Overview

In some cases, Dameware Remote Support (DRS) shows blank results when viewing the system properties of a remote machine. The account to run DRS is already an admin and can see other machine system properties but not on some machines.

Product section

Dameware Remote Support & Mini Remote Control

Cause

  • Account running DRS application has no right to access the Windows System properties
  • Disabled required Windows services on the target machine.

Resolution

  • Make sure that the following services are running on the target machine
    • Remote Registry
    • Windows event collector
    • Windows Management Instrumentation
    • Remote Event Log Management
    • Remote Service Management
  • Ensure the host and remote machines are on the same domain or have a trust relationship. 
  • Check to make sure you are running Dameware Remote Support with an admin account.
  • If the issue is Event Viewer of the remote machine is not accessible. ensure that the following steps can be performed on the DRS Server:
    1. Open your Windows Event Viewer.
    2. From the Action Tab, click “Connect to another Computer”.
      • 2024-01-27 01_09_08-Event Viewer.png 
    3. Select “Another Computer:” and input the IP address of the target machine.
    4. Check “Connect as another user:”.
    5. Click “Set User” and input your user account (DOMAIN\Username) and password (for local account, Hostname or IP\Username).
      • 2024-01-27 01_09_56-Select Computer.png 
      • 2024-01-27 01_10_08-Select Computer.png 2024-01-27 01_10_23-Select Computer.png 
    6. Click OK.
    • If there is an error message, then it is not possible in the Windows level to do this, so Dameware will not be able to do this as well.