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Dameware Remote Everywhere (DRE) technician cannot log in to the DRE technician console

This article describes an issue where the technician cannot log in to the DRE technician console, it shows "Something went wrong".

First published date

3/30/2022 11:35 PM

Last published date

3/30/2022 11:35 PM

Overview

The technician can log in via the web admin area or the technician console. When logging in using the same account via the admin area, there is no issue, but when logging in via the DRE technician console, it shows "Something went wrong".

Product section

Dameware Remote Everywhere

Cause

A very old version of the DRE technician console was installed (e.g. 7.00.20 and below).

Resolution

1. Log in to the Web Admin Area.

2. Go to the Download menu and then download the Technician console.

3. Run the installer to upgrade the old DRE technician console.

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