Tools

Dameware Remote Everywhere (DRE) logs, files, and diagnostics locations for troubleshooting

This article show where to get DRE logs, files, and diagnostics locations when troubleshooting DRE issues.

First published date

4/16/2021 4:25 PM

Last published date

5/3/2022 8:35 PM

Overview

When troubleshooting an issue with DRE, logs will be required for investigation should the case need to be escalated to the engineering team. The log location is dependent on the issue under investigation and can be obtained for the DRE console, agent, applet, and end-user viewer.

Product section

Dameware Remote Everywhere

Cause

Resolution

Windows

DRE Applet (Remote end)

Windows 8 or later:

%LOCALAPPDATA%\Dameware Remote Everywhere Applet\Logs

DRE Agent (Remote end)

Windows 8 or later:

C:\ProgramData\GetSupportService_Dameware\logs
C:\ProgramData\GetSupportService_Common_Dameware\logs

Agent Installer (Remote end)

C:\Windows\Temp\ServerApplet\ServiceInstaller.install.log

DRE Technician console (Technician's end)

Windows 8 or later:

%LOCALAPPDATA%\Dameware Remote Everywhere\Logs

End-User Viewer (Client's end)

%LOCALAPPDATA%\Dameware Remote Everywhere\Viewer\Logs

macOS

DRE Technician console (Technician's end):

/Users/<user>/Library/Logs/DamewareRemoteEverywhere/Console
/Users/<user>/Library/Logs/DamewareRemoteEverywhere/Viewer
Logs can also be found in the DRE console application > Gear icon > Show log folder (Library sometimes also hidden)

DRE Agent

/Users/{user}/Library/Logs/Take Control Agent dameware
Or /Users/{user}/Library/Logs/Take Control Agent dameware

Applet (Remote end):

/Users/<user>/Library/Logs/MSP Anywhere/Applet

Agent Installer (Remote end):

/Library/Logs/MSP Anywhere Installer

End User Viewer (Technician's end):

Users/<user>/Library/Logs/MSP Anywhere/Viewer MSPA Standalone

IOS logs

iOS applet logs should be located in the user's Library folder

DRE Proxy

C:\ProgramData\BeAnywhere\BASupProxy\Logs

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