Tools
Dameware Remote Everywhere (DRE) keyboard was unstable sometimes
This article describes a situation where the DRE keyboard sometimes not working correctly and the workaround.
First published date
9/30/2020 11:53 PM
Last published date
9/30/2020 11:53 PM
Overview
In some situations, the technician may encounter a strange keyboard behavior during the remote session with the remote computer. The keyboard sometimes does not work, cannot type some letters, some keys are not correctly typed into the remote computer, keyboard combinations such as Shift, Alt, CTRL. However, the mouse has no issues.
This issue very visible when an application called "ActivTrak" was installed on the remote computer. The ActivTrak will interfere with the DRE viewer capture of local keyboard inputs. Please consider disabling ActivTrak if possible.
Occasionally, certain software (particularly employee monitoring software and similar software that will read keyboard inputs) will interfere with the DRE keyboard hook. Adding the modification to the INI file helps bypass that.
This issue very visible when an application called "ActivTrak" was installed on the remote computer. The ActivTrak will interfere with the DRE viewer capture of local keyboard inputs. Please consider disabling ActivTrak if possible.
Occasionally, certain software (particularly employee monitoring software and similar software that will read keyboard inputs) will interfere with the DRE keyboard hook. Adding the modification to the INI file helps bypass that.
Product section
Dameware Remote Everywhere
Cause
ActivTrak, employee monitoring, and similar software installed on the remote computer.
Resolution
1. Close your DRE console entirely.
2. Navigate to "C:\Users\<USERNAME>\AppData\Local\Dameware Remote Everywhere".
3. Open the "BASEClient.ini" file.
4. Under [Main] Add the line DisableLLKeybMode=1:
[Main]
DisableLLKeybMode=1
(...)
5. Save the file.
6. Restart the DRE technician's console.
2. Navigate to "C:\Users\<USERNAME>\AppData\Local\Dameware Remote Everywhere".
3. Open the "BASEClient.ini" file.
4. Under [Main] Add the line DisableLLKeybMode=1:
[Main]
DisableLLKeybMode=1
(...)
5. Save the file.
6. Restart the DRE technician's console.