Tools
Dameware Remote Everywhere: Adding a Department - Video
In this quick video (00:47), learn how to add a department in Dameware Remote Everywhere.
First published date
4/8/2019 5:52 PM
Last published date
4/8/2019 5:52 PM
Overview
Learn how to add a department in Dameware Remote Everywhere (DRE) in this quick video (00:47).
Dameware Remote Everywhere is a fast, simple, and lightweight cloud-based remote support solution, accessible from almost anywhere with an internet connection.
Dameware Remote Everywhere is a fast, simple, and lightweight cloud-based remote support solution, accessible from almost anywhere with an internet connection.
Product section
Dameware Remote Everywhere
Resolution
Video Transcript
To add a department, click on 'Management,' and then 'Departments.'You can create a department based on technician skillset, customer, or any other grouping.
Click 'Add' to create a new department.
Enter the name of the department, and select 'Save.'
You can choose the technicians that you want to add to this department, and assign them to a priority order for handling cases.
Each department has its own support request link to help ensure that requests are routed to the right technician.