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Error 1053 displays when connecting to a target machine using Dameware Mini Remote Control (MRC)

This article addresses error 1053 that displays when you connect to a target machine using Dameware Mini Remote Control (MRC).

First published date

10/25/2018 6:50 PM

Last published date

1/16/2026 9:47 PM

Overview

When you connect to a remote machine using Dameware Mini Remote Control (MRC), the application displays the following message:

Unable to start Service. System Error: 1053 The service did not respond to the request in a timely manner.

The MRC agent cannot run on the target machine, but may show as installed.

Product section

Dameware Remote Support & Mini Remote Control

Cause

The DWRCSET.dll file is missing from the target machine. It may have been quarantined by target machine's antivirus program.

Resolution

  1. Check the target machine for antivirus software which is likely to quarantine the DWRCSET.dll needed by the MRC agent.
  2. Temporarily disable the antivirus software.
  3. Manually run the DWRCS.exe file in C:\Windows\dwrcs\ to start the agent.
  4. Add the Dameware agent folder to the antivirus exceptions.
  5. If remote still fails after adding MRC as exception, reinstall the agent to restore the quarantined DLLs.