Dameware MRC agent continues to connect to the Dameware Internet Proxy even when the proxy is disabled

This applies to the following:

• Network monitoring shows the Dameware Mini Remote Control Service still reaching out to an old proxy IP address.
• Internet Proxy settings have been disabled in the Dameware console, but connections from the service continue to target the proxy IP.
• You want to modify the configuration so that all computers stop trying to reach the proxy and connect directly instead.

The Dameware Mini Remote Control Service retains a configuration that allows it to attempt connections through a proxy even after proxy-related settings are disabled in the console. The service can be forced to use direct connections only via a registry key.

Set the Force Direct Connection registry value for the Dameware Mini Remote Control Service to force direct connections and bypass the proxy.

Manually update the registry on a remote machine:

1. Log in to the affected remote machine with local administrator rights.
2. Open Registry Editor (regedit.exe).
3. Navigate to: HKEY_LOCAL_MACHINE\SOFTWARE\DameWare Development\Mini Remote Control Service\Settings
4. Locate (or create) the following value:
   1. Name: Force Direct Connection
   2. Type: REG_DWORD
   3. Value: 1
5. If the value does not exist:
   1. Right-click Settings > New > DWORD (32-bit) Value.
   2. Name it Force Direct Connection.
   3. Double-click the value and set Value data to 1 (hexadecimal).
6. Restart the Dameware Mini Remote Control Service:
   1. Open Services.msc.
   2. Find Dameware Mini Remote Control Service.
   3. Click Restart.
7. Verify that the service no longer attempts to connect to the old proxy IP (for example, by checking firewall logs, proxy logs, or a network trace).