Tools

DameWare link does not display next to an asset number

This article describes how to display the DameWare button next to an asset number.

First published date

10/17/2018 10:21 AM

Last published date

10/17/2018 10:21 AM

Overview

The DameWare button does not display next to an asset number when trying to launch DameWare from an asset.

Product section

Web Help Desk

Resolution

Log in to Web Help Desk as an administrator.
Click Setup > Assets > Options and verify if the DameWare Integration Links Enabled check box is selected.
Click Assets > [Search for the Asset] > Asset Details tab
Verify that the asset has an IP address or network name in Asset Details.

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