Applications Systems

DPM installation token is invalid

During the installation of the DPM agent, the installation script indicates that the token is invalid.

First published date

5/14/2020 9:36 PM

Last published date

5/28/2020 8:14 PM

Overview

After downloading and attempting to run the installation script to install the DPM agent a user may receive an error similar to the following:

The API token you used, ABCDEFGHI123456789, is not valid, please verify and retry installation.

This is usually caused by one of the following:

The token has expired.
The token is not an installation token but a token created using the API Tokens page.

Product section

Database Performance Monitor

Cause

For security, the tokens given by the On-Host and Off-Host workflows are temporary and will expire. A new, temporary token is generated each time the Add New Host wizard is opened. If the wizard is opened but installation is not attempted within a certain period of time, the token expires and a new one will need to be generated.

Tokens used for installation are only provided by the Add New Host wizard; tokens created on the API Tokens page within Settings are used for integration with Single Sign On and the DPM API.

Resolution

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