Applications Systems

DPA will not restart after crash due to improperly closing connection to the repository

How to troubleshoot DPA when DPA will not restart after a crash and the connection to the repository database needs to be manually closed.

First published date

11/21/2018 11:18 PM

Last published date

12/22/2021 4:33 PM

Overview

DPA may crash and not properly close the connection to the repository database. You may see the following message because the new instance of DPA conflicts with the original instance:

The Ignite PI Server process was recently restarted after a hard shutdown. In this case, wait 1 - 2 minutes before attempting to navigate to the DPA web page.
 

Product section

Database Performance Analyzer

Resolution

1. Log in to the DPA repository database as the DPA user and run the following commands:

update conprm set v='STOPPED' where p='IDC_STATUS';
delete from conprm where p='IDC_WIZARD_URL';
delete from conprm where p='IDC_WIZARD_SECURE_URL';
delete from conprm where p='SCHEDULES_LAST_PROCESSED'; 
delete from conprm where p='PI_HEARTBEAT';


2. Restart DPA.