Applications Systems

DPA is offline and license shows as Expired after renewal

What to do if DPA maintenance is renewed/active but the machine is not connected to the internet, license shows as Expired in the DPA console.

First published date

11/1/2018 1:46 PM

Last published date

3/8/2019 8:06 PM

Overview

DPA maintenance is renewed/active but the machine is not connected to the internet, and the license shows as Expired in the DPA console.

Product section

Database Performance Analyzer

Resolution

Contact SolarWinds Customer Service to request a license reset. Then perform an offline activation and generate a new license file via the customer portal.

Customer Service:
Email: customerservice@solarwinds.com

Phone: 512.682.9300 / 866.530.8040, Option 1

Submit a ticket online: https://customerportal.solarwinds.com/support/submit-a-ticket/

See the Activate your licenses in the DPA Admin Guide on how to activate licenses offline.

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third-party content at your own risk, and you will be solely responsible for the incorporation of the same if any.