Applications Systems

DPA error: The IDC is not currently running, so no data is being collected

The following error occurs when accessing DPA installed on a Windows OS: The IDC is not currently running, so no data is being collected.

First published date

11/1/2018 1:36 PM

Last published date

4/25/2025 5:10 PM

Overview

The following message is displayed when accessing DPA installed on a Windows OS: 
The IDC is not currently running, so no data is being collected.

Applicable to All DPA versions running on Windows

Product section

Database Performance Analyzer

Cause

  1. The error is caused when the DPA heap memory or the DPA service is in an invalid state.
  2. Another reason is DPA repository DB is in read-only state

Resolution

Solution for cause 1:
  1. Increase DPA heap memory to monitor large numbers of instances  If this does not resolve the issue, proceed to Step 2.
  2. Restart the DPA service:
    1. Click Start > Control Panel > Administrative Tools > Services. 
    2. Search for Ignite PI Server service. 
    3. Right-click, and then select Stop/Start. If restarting the service does not resolve the issue, log a Support ticket and Send log files to SolarWinds Support  to SolarWinds support.
Solution for cause 2:
1. Work with your DBA to make the repository DB in read-write
2. Restart the IDC service