Network Management

DNS zones are not being transferred to the IPAM server

This article pertains to an issue that can cause the DNS Zone Transfers in IPAM to no longer occur. In such a scenario, you will find the following entries occurring for all your DNS zones within the SolarWinds.IPAM.Job logs: 2016-08-08 11:56:23,460 [205] ERROR SolarWinds.IPAM.DNS.DnsServerManagement - Message From Code :Unable to enable zone transfer for zone 'zonename' for 'X.X.X.X''. 2016-08-08 11:56:23,493 [205] ERROR SolarWinds.IPAM.Jobs.DnsZoneTransferJob - Unable to perform full zone

First published date

10/26/2018 4:45 PM

Last published date

2/14/2023 6:39 PM

Overview

This article pertains to an issue that can cause the DNS Zone Transfers in IPAM to no longer occur.  In such a scenario,  you will find the following entries occurring for all your DNS zones within the IPAM.Job logs found at C:\ProgramData\SolarWinds\Logs\IPAM:

ERROR SolarWinds.IPAM.DNS.DnsServerManagement - Message From Code :Unable to enable zone transfer for zone 'zonename' for 'X.X.X.X''.
ERROR SolarWinds.IPAM.Jobs.DnsZoneTransferJob - Unable to perform full zone transfer for zone 'zonename'
SolarWinds.IPAM.DNS.Microsoft.WMIException: Unable to enable zone transfer for zone 'zonename' for 'X.X.X.X'. ---> SolarWinds.IPAM.DNS.Microsoft.WMIException: Unable to connect machine. ---> System.Net.Sockets.SocketException: The requested name is valid, but no data of the requested type was found
   at System.Net.Dns.InternalGetHostByAddress(IPAddress address, Boolean includeIPv6)
   at System.Net.Dns.GetHostByAddress(IPAddress address)
   at SolarWinds.IPAM.DNS.Microsoft.MyExtensions.GetHostName(String iP)
   at SolarWinds.IPAM.DNS.Microsoft.MyExtensions.GetHostNameFormates(String iP)
   at SolarWinds.IPAM.DNS.Microsoft.Scope.ConnectMachine(Boolean packetPrivacyRequired)
   --- End of inner exception stack trace ---
   at SolarWinds.IPAM.DNS.Microsoft.WMIExceptionParser.ThrowEx(String userMessage, Exception ex)
   at SolarWinds.IPAM.DNS.Microsoft.WMIExceptionParser.ThrowException(String localizedMessage, String message, Exception ex, String note)
   at SolarWinds.IPAM.DNS.Microsoft.Scope.ConnectMachine(Boolean packetPrivacyRequired)
   at SolarWinds.IPAM.DNS.Microsoft.WMI.ConnectMachine(String root)
   at SolarWinds.IPAM.DNS.Microsoft.WMI.GetDnsZones(String condition, String value)
   at SolarWinds.IPAM.DNS.DnsServerManagement.GetFullZoneInformationByName(String zoneName)
   at SolarWinds.IPAM.DNS.DnsServerManagement.EnableAllowZoneTransfer(String ipamServerAddress, String zone, Boolean& handledInside)
   --- End of inner exception stack trace ---
   at SolarWinds.IPAM.DNS.Microsoft.WMIExceptionParser.ThrowEx(String userMessage, Exception ex)
   at SolarWinds.IPAM.DNS.DnsServerManagement.GetFullZoneTransfer(String ipamServerAddress, String zone, Int64& serialNo)
   at SolarWinds.IPAM.Jobs.DnsZoneTransferJob.DoDnsZoneTransfer(Object param)

Product section

IP Address Manager

Cause

The IPAM server cannot properly reach the DNS server assigned. When IPAM is attempting to authenticate to the DNS server to conduct the zone transfer, it takes the name of the DNS server and attempts to issue a reverse lookup of its hostname in the database. If that reverse lookup is incorrect, missing or corrupt, then it cannot properly connect to the DNS server for the transfer.

Resolution

  1. Conduct a reverse and forward lookup of the DNS server from the IPAM server.
  2. Verify if it is set correctly.
  3. If it is not, correct the entries in DNS.
  4. Create a host record entry if unable to correct the DNS entries.