Observability

Custom logo not loading on Web Console login screen after session timeout in SolarWinds Platform

This article provides information about an issue where the custom logo configured in the SolarWinds Platform Web Console does not load on the login screen after a session timeout.

First published date

10/11/2025 1:11 AM

Last published date

10/11/2025 1:11 AM

Overview

In SolarWinds Platform, users may observe that a custom site logo appears correctly when first set up but fails to load after a user session times out.

 

When the issue occurs, the login screen reverts to a blank or missing logo image instead of displaying the configured custom logo.

 

 

Example behavior:

  1. Administrator uploads a custom logo under Settings > All Settings > Web Console Settings.
  2. The logo is displayed correctly on the initial login screen.
  3. After the session timeout and automatic redirection to the login page, the logo fails to load.

Product section

Hybrid Cloud Observability

Cause

This issue occurs because the login page does not properly reload the custom logo path after session timeout. The configured logo reference in the WebSettings table becomes inaccessible during the automatic redirection process, causing the image to fail to render.

Resolution

As of October 10, 2025, there is no permanent fix available for this issue.

 

The behavior has been identified as a known issue and is being tracked internally.

 

You can apply the following temporary workaround to restore logo visibility after session timeout:

  1. Copy your custom logo file (for example, custom-logo.png) to the following directory under your SolarWinds Platform installation path:
     
    \Orion\Web\Orion\images\
    Note: The default installation path is:
     
    C:\Program Files\SolarWinds\Orion\Web\Orion\images\
    However, this may vary depending on your environment.
  2. Verify that the logo is accessible in a browser by navigating to the following URL (adjust for your server name and protocol):
     
    http(s)://<YourServer>/Orion/images/custom-logo.png
  3. In the SolarWinds Platform database, open the WebSettings table and locate the following columns:
    • Site Logo
    • Site Logo Image
  4. Update the table as follows:
    • Set the Site Logo Image column to nologo
    • Set the Site Logo column to the full URL verified in step 2

 

Once these changes are applied, the logo should consistently display even after session timeout and redirection to the login page.