Network Management

Creating new windows account the Active Directory user lookup fails and returns no data in Orion Platform

This article shows how to resolve an issue in creating new windows account where the Active Directory user lookup fails and returns no data.

First published date

6/16/2021 8:12 PM

Last published date

2/11/2025 7:23 PM

Overview

In adding a New Windows Account, the Active Directory lookup fails and returns no data without any error/s. As similarly shown below:

Checking the OrionWeb.log (C:\ProgramData\SolarWinds\Logs\Orion) seeing WARN log below:

WARN SolarWinds.Orion.Web.AccountSearchHelper - (null) Couldn't get Netbios domain name!
System.DirectoryServices.Protocols.DirectoryOperationException: The object does not exist.
at System.DirectoryServices.Protocols.LdapConnection.ConstructResponse(Int32 messageId, LdapOperation operation, ResultAll resultType, TimeSpan requestTimeOut, Boolean exceptionOnTimeOut)
at System.DirectoryServices.Protocols.LdapConnection.SendRequest(DirectoryRequest request, TimeSpan requestTimeout)
at System.DirectoryServices.Protocols.LdapConnection.SendRequest(DirectoryRequest request)
at SolarWinds.Orion.Web.LdapAuthentication.GetNetbiosDomainName()
at SolarWinds.Orion.Web.AccountSearchHelper.SearchUsingAuthenticatedLDAP(String user, String password, String domain, String patternToSearch, String sortDirection, Boolean isGroupSearch)

Product section

Network Performance Monitor

Cause

The Advanced Active Directory Settings - Authenticate Active Directory Users via LDAP is currently enabled.

Resolution

Workaround 1:

Go to SETTINGS > All Settings > USER ACCOUNTS > Advanced AD Settings
- Toggle OFF the Authenticate Active Directory Users via LDAP and click on the SAVE button for changes to take effect.

Note: LDAP does not need to be enabled in Orion if the Solarwinds servers are part of the same domain.

Try again to Add New Windows Account, the Active Directory user should now be able to look up and return data.

- OR -

If Specify credentials to access the Active Directory or Local Admin still not returning data, it means that the User Name doesn't have administrative access to Active Directory or local domain accounts
Select the Use "ORIONSERVER\NETWORK SERVICE" account to access Active Directory or Local Domain
Click on the TEST ACTIVE DIRECTORY CONNECTION once successful should now be able to proceed with SEARCH FOR ACCOUNT

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third-party content at your own risk, and you will be solely responsible for the incorporation of the same if any.