Network Management

"Create low-privileged SQL accounts FAILED" error in SolarWinds Platform Configuration Wizard

When running the Configuration Wizard it is failing with the error "Create low-privileged SQL accounts FAILED".

First published date

3/27/2026 10:53 PM

Last published date

3/27/2026 11:11 PM

Overview

The following errors show when trying to run the Configuration Wizard:

Log Mgmt Plugin Tasks Disable Snmp Get Next Request In Network Collector SKIPPED
Create low-privileged SQL accounts FAILED

Database configuration failed:
. Failed to create low-privileged SQL accounts - Connection Timeout Expired. The timeout period elapsed during the
postlogin phase. The connection could have timed out while waiting for server to complete the login process and respond; Or it
could have timed out while attempting to create multiple active connections. The duration spent while attempting to connect to
this server was - [Pre-Login] initialization=4; handshake=1; [Login] initialization=0; authentication=6185; [Post-Login] complete=
21752;

Services configuration failed:
. Error while configuring component Orion.CreateLowPrivilegedSQLAcgbunts.
High availability pool is disabled.

 

Product section

Network Performance Monitor

Cause

  • Database did not respond in the allowable time.

Resolution

  1. Stop all SolarWinds services via SolarWinds Platform Service Manager.
  2. Navigate to "C:\Program Files\SolarWinds\Orion\" (default location).
  3. Create a copy of SWNetPerfMon.db.
  4. Open Notepad as administrator.
  5. Edit SWNetPerfMon.db with Notepad and update the values below:
connect timeout=20 → connect timeout=120
Timeout=20 → Timeout=60 
CommandTimeout=90 → CommandTimeout=600
  1. Save the file.
  2. Re-run Configuration Wizard.