Tools

Create a new keystore with an existing wildcard certificate in PFX format

This article describes how to create a new keystore in Web Help Desk using an existing PFX wild card certificate.

First published date

10/31/2018 11:04 PM

Last published date

10/31/2018 11:04 PM

Overview

This article describes how to create a new keystore with an existing wildcard certificate in PFX format. This article can also be used in replacing the  SSL certificate in Web Help Desk using a .PFX certificate

Product section

Web Help Desk

Resolution

  1. Log in to the Web Help Desk server.
  2. Stop the WHD service
  3. Navigate to the WHD installation folder.
    • Apple® OS X:  /Library/WebHelpDesk    
    • Microsoft® Windows®:  \Program Files\WebHelpDesk    
    • Red Hat®/CentOS™/Fedora Linux:  /usr/local/webhelpdesk
  4. Run:
    portecle.bat
  5. Create a new keystore file.
    1. Click the File tab and select New Keystore
    2. Select JKS (First option)
  6. Import the keypair.
    1. Click the Tools tab and select Import Keypair.
    2. Locate the PFX file.
  7. Enter tomcat as the alias, and click OK.
  8. Enter your PFX password, and click OK.
  9. Save the file.
    1. Click the File tab and select Save Keystore.
    2. Enter your PFX password.
    3. Name the file:
      keystore.jks
  10. Set the certificate password.
    1. Right-click tomcat and select Set Password.
    2. Enter your PFX password, and click OK.
  11. Save your changes.
    1. Click File > Save Keystore As.
    2. Save the file as:
      keystore.jks
  12. In the conf folder, rename the old keystore.jks file (if applicable). 
  13. Copy the new  keystore.jks file to the conf folder.
  14. In the conf folder, open the whd.conf file in a text editor (such as Notepad).

  15. In the file, locate the KEYSTORE_PASSWORD parameter, as shown below.

    # Keystore settings (for SSL connnections)
KEYSTORE_PASSWORD=changeit

Note: Make sure you change default password with the same password you set 
on the keystore earlier.

  16. Replace the default password with the password you set earlier in the keystore. 

  17. Save and close the whd.conf file.

  18. Close the WHD installation folder. 

  19. Restart the WHD service.