Network Management

Cortex service was not ready while configuring plugin Cortex Integration component General causing Configuration Wizard to fail or stall

This article explains the steps needed when receiving a cortex error when running the Configuration Wizard.

First published date

4/2/2021 7:42 PM

Last published date

9/19/2023 7:18 PM

Overview

When running the Configuration Wizard an error related to Cortex occurs and the process fails.

Configuration general components for plugins FAILED

Services configuration failed

Exception while configuring plugin Cortex Integration component General.  One or more errors occurred
Error while configuring component Orion.ConfigurePluginGeneralComponents

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In the ConfigurationWizard.log, the following error message may appear:

DEBUG ConfigurationProgressScene - Setting lblDescription to Configuring general components for plugins 93.8% - Configuring Cortex Integration General

ERROR CortexIntegrationPlugin - SolarWinds.CortexPlugin.Swis.SchemaConfig.CortexIntegrationSwisPluginCaller.DoConfigure() in Name:CortexIntegrationPlugin There are no context policies. : System.AggregateException: One or more errors occurred. ---> System.InvalidOperationException: Cortex service was not ready    at SolarWinds.CortexPlugin.Swis.SchemaProvider.CortexServiceAbstractDriver.GetCortexService()    at SolarWinds.CortexPlugin.Swis.SchemaProvider.CortexDataProviderSchemaConfigurator.GetCortexClient(IClientFactory clientFactory)

Product section

Network Performance Monitor

Cause

This issue may appear due to the following reasons:
  • There is a block on Cortex.Schema.Lock.Migrations which stops Configuration Wizard from completing the upgrade
  • Cortex service fails in its attempt to acquire lock on Cortex.Schema.Lock.Migration
To identify the problem, review the C:\ProgramData\SolarWinds\Logs\Cortex\cortex.log

INFO  Persistence.SolarWinds.Cortex.Internal.Persistence.Sql.SqlApplicationLockManager - Acquiring SQL Server Exclusive mode application lock 'Cortex.Schema.Lock.Migrations' owned by Session.  Lock timeout set to 3,600,000 ms.

Resolution

 To resolve this problem, perform the following steps to release the lock on Cortex.Schema.Lock.Migrations.
  1. Stop all services in all SolarWinds Platform
  2. Restart SQL Server to the Orion database (If the database runs always-on perform fail-overs to refresh both databases)
  3. Run query against Orion database to release the lock
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EXEC sp_releaseapplock @Resource = 'Cortex.Schema.Lock.Migrations', @LockOwner = 'Session';
  1. Test by running Configuration Wizard in the Main Polling Engine