Security Compliance

Connection error displays when opening Patch Manager

This article addresses an error that displays in Patch Manager when you open the application. Error: Sorry, we are unable to connect to the Patch Manager Server. Verify that the connection information for the Patch Manager is correct and the Data Grid Service is started.

First published date

10/17/2018 10:21 PM

Last published date

4/23/2022 12:37 AM

Overview

When you open Patch Manager, the following error displays:

Sorry, we are unable to connect to the Patch Manager Server. Verify that the connection information for the Patch Manager is correct and the Data Grid Service is started.

Product section

Patch Manager

Cause

The C:\ drive on the Patch Manager server is full.

Resolution

Delete any unused files on the Patch Manager server to acquire additional hard drive space.

If Patch Manager is installed on a separate drive, remove the update files from the service account appdata directory. If you are not sure which files to delete, contact SolarWinds Customer Support Information for assistance.

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third-party content at your own risk, and you will be solely responsible for the incorporation of the same if any.