Network Management

Configure website URL for Alerts and Reports in Orion

This article provides information on how to use a different Web Console URL (i.e. public URL, Additional Web Server) instead of the Primary Polling Engine's hostname in alerts.

First published date

10/11/2018 8:24 AM

Last published date

11/14/2023 1:10 PM

Overview

The alert details URL is not working. The alert URL is not the correct hostname. Alerting URLs are not correct. ORION WEB SERVER ADDRESS setting in the Web Console Settings is not set. Acknowledge alert URL is incorrect. A load balancer or pointer is used with the website and the Orion Web Console web address needs to be changed.

NOTE: you can use these instructions to change the website URL to match the DNS name used for a load balancer hosting the SolarWinds websites, however, we can't support the configuration of the load balancer itself.

Product section

Orion Platform

Cause

Incorrect Alert URL Configuration

Resolution

Change the Orion Web Server Address

  1. Navigate to Settings > All Settings > Web Console Settings.
  2. Make sure "ORION WEB SERVER ADDRESS" is blank (preferably) or has set the correct URL expected for the alert URL variables.

How to change the hostname in a URL

  1. Log in to the Orion Server.
  2. Open Orion Service Manager.
  3. Click "Stop Everything" and wait for all services under the services section to say "stopped". If necessary, wait a few minutes for everything to say "stopped". If it takes a bit too long, you can kill the service from Task Manager.
  4. Open the Database Manager.
  5. If there is no server on the list, click Add Default Server.
  6. Expand the Orion Database.
  7. Double-click the Websites table.
  8. Click Execute Query.
  9. Click Enable Table Editing.
  10. Edit the FQDN column for the primary polling engine to reflect what you would like the preferred hostname or URL link to resemble in the alert message.
    Example:
    http://NEW-HOST-NAME/
    where "NEW-HOST-NAME" represents the entry under the ServerName engine websites table.
  11. Close the Database Manager.
  12. Restart all Orion services.

Set the primary URL if you have multiple web servers

  1. Log in to the Orion Server.
  2. Open the Database Manager.
  3. If there is no server on the list, click Add Default Server.
  4. Expand the Orion Database.
  5. Double-click the Websites table.
  6. Click Execute Query.
  7. Click Enable Table Editing.
  8. Edit the Type column:
    • Set the record for the website you want to use for alerts as "primary".
    • Make sure records for all other websites are set as "additional".
  9. Close Database Manager.
  10. Restart all Orion services.