Network Management

Configure the SolarWinds Orion application pool to improve loading period

This article describes how to eliminate the 15 to 30 second loading period in the Orion Web Console.

First published date

10/8/2018 5:51 PM

Last published date

1/15/2025 11:13 AM

Overview

When opening the Orion Web Console or when visiting a page for the first time, it may have a more extended loading period, configuring IIS not to recycle the application pool can improve the loading period.

Product section

Orion Platform

Cause

The IIS default configuration could contribute to a higher loading time.

Adjusting Application poll settings can improve the IIS performance.

Resolution

  1. Open IIS Manager.
  2. Configure the application pool for the SolarWinds Orion Application Pool by right-clicking the pool and clicking "Advanced Settings." 
  3. Set the following options:
    • Under the General section set Start Mode: AlwaysRunning
    • Within the Process Model set the Idle Time-out Action (minutes): 1440
  4. Restart the application pool.

If the above time out does not fix the issue please follow these additional steps:

  1. Following these same steps
    1. Open IIS Manager.
    2. Configure the application pool for the SolarWinds Orion Application Pool by right-clicking the pool and clicking "Advanced Settings." 
    3. Set the following options:
      • Under the General section set Start Mode: AlwaysRunning
      • Within the Process Model set the Idle Time-out Action (minutes): 0
    4. Under Recycling in IIS Manager
    5. Expand the Application Pools
    6. On the right-hand side click Recycling
    7. Check the Specific Time box and insert a time: Example 4:00 AM.  Uncheck Fixed Intervals
    8. (optionally) Check the Private Memory Limit (KB) box and insert: 1200000 
    9. Click Next
    10. Click Finish
    11. Recycle  the application pool
    12. Exit out of IIS Manager