Configure an Avaya Call Manager for VoIP and Network Quality Manager

This article provides steps to configure an Avaya Call Manager for VoIP and Network Quality Manager. 

To be able to exercise the full benefits of monitoring an Avaya Call Manager with VNQM, the Avaya Call Manager must be configured to emit CDRs and quality data.

To set up an Avaya Call Manager to emit CDRs:

1. Log on to the Avaya Call Manager using PuTTY, TuTTY, or Avaya Manager.
2. Type the code below, and then press F3.

   change system-parameters cdr

3. Set the Primary Output Format to customized.
4. Set the Primary Output Endpoint to CDR1, and then press F7 to navigate to the next page.

   Note: If the Primary Output is already in use, you can use the Secondary Output for these settings.
    

   
    

5. Define the customized CDR format according to the details in the following illustration, and then press F3 to save your changes.

   Note: Instead of the calling-num parameter, you can also use the clg-num/in-tac parameter.
    

   
    

6. Type the code below, and then press F3.

   change node-names ip

7. Type a name for VNQM. The name can be any name you choose.
8. Type the IP address of the VNQM main poller in the IP Address column, and then press F3 to save your changes.

   Note: An additional poller can also be used.
    

   
    

9. Type the below, press F3, and then define the following settings: 

   change ip-services

   Service Type: CDR1
   Local Node: procr
   Remote Node: [vnqm] where [vnqm] is the name you specified in Step 7.
   Remote Port: 50000.

    
   
   10. Press F7 to navigate to the next page.
   11. Set the Reliable Protocol to n and then press F3.

 

Note: After changing a setting, press F3 to save it or press F1 to discard your changes.

 

To set up an Avaya Call Manager to emit quality data:

1. Log on to the Avaya Call Manager using PuTTY, TuTTY, or Avaya Manager.
2. Type the below, press F3, and then define the following settings:

   change system-parameters ip-options

    
   • Server IPV4 Address: The IP address of the VNQM main poller, or the additional poller
   • RTCP Report Period in seconds
   • IPV4 Server Port: 5005

   
   
   
   

3. Press F3 to save your changes.
4. Type the below where [x] is the region number, and then press F3 .

   change ip-network-region [x]

5. Use F7 to navigate to the IP Network Region page.
6. Define the following settings:
   • ​ RTCP Reporting Enabled: y
   •  Use Default Server Parameters: y

   

7. Press F3 to save your changes.