Network Management

Configuration wizard fails during the upgrade to 2022.3 or later

When you upgrade your SolarWinds Platform deployment to 2022.3 or later, the Configuration wizard fails with the message: "Web Request for /Orion/Login.aspx failed - The underlying connection was closed: An unexpected error occurred on a receive."

First published date

1/19/2023 10:15 AM

Last published date

1/19/2023 10:15 AM

Overview

When you upgrade your SolarWinds Platform deployment to 2022.3 or later, the Configuration wizard fails with the message:
"Web Request for /Orion/Login.aspx failed -  The underlying connection was closed: An unexpected error occurred on a receive." 
  In log files, you will find the following error codes: 
Faulting module name: PerfMon.dll, version: 8.0.13053.0, time stamp: 0x5a26dacc

Exception code: 0xc0000409

Faulting module path: C:\Program Files\Microsoft Monitoring Agent\Agent\APMDOTNETAgent\V8.0.13053.0\PerfMon.dll

Product section

Orion Platform

Cause

A known issue with the Microsoft Monitoring Agent APM component. See APM feature causes a crash for the IIS application pool running under .NET Framework 2.0 runtime  (© 2022 Microsoft, available at https://learn.microsoft.com/en-us/troubleshoot/system-center/scom/apm-feature-causes-iis-application-pool-crash, obtained on December 15, 2022).

Resolution

To work around the issue, use one of the following options:
  • Reinstall the System Center 2016 Operations Manager agent with the NOAPM=1 switch in the msiexec.exe setup command line. See SCOM 2016 Agent Crashing Legacy IIS Application Pools (content provided by Keving Greene, available at https://kevingreeneitblog.blogspot.com/2017/03/scom-2016-agent-crashing-legacy-iis.html, obtained on December 15, 2022)
  • Install Update Rollup 7. See Update Rollup 7 for System Center 2016 Operations Manager (© 2022 Microsoft, available at https://support.microsoft.com/en-us/topic/update-rollup-7-for-system-center-2016-operations-manager-fad09545-55e0-d619-8504-6c8175ffa80e, obtained on December 15, 2022)
  • Replace System Center 2016 Operations manager agent with System Center 2012 R2 Operations Manager agent.