Network Management
Configuration Wizard on APE failed with error No valid connection information received for a service
In the SolarWinds Platform, the Configuration Wizard run on an additional polling engine may fail with the error such as: Website Configuration Failed: Connection to SolarWinds BusinessLayer Service did not succeed. Last error: No valid connection information received for a service 'ServiceID: CoreBusinessLayer, ServiceLogicalInstanceId: engine: XX, ServiceInstancePropertyFilters: isLocal-True, isStreamed-False'.
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Overview
You may find an additional polling engine(APE) is failing during the Configuration Wizard with the following error in C:\ProgramData\SolarWinds\Logs\Orion\ConfigurationWizard.log:
Connection to SolarWinds® BusinessLayer Service did not succeed. Last error: No valid connection information received for a service 'ServiceId: Core.BusinessLayer, ServiceLogicalInstanceId: engine:XX, ServiceInstancePropertyFilters: isLocal-True, isStreamed-False'
This error message is also found in C:\ProgramData\SolarWinds\Logs\Orion\OrionWeb.log when adding nodes to a polling engine and/or in C:\ProgramData\SolarWinds\Logs\Orion\BusinessLayerHost.log during Orion services startup.
Product section
Cause
- The affected APE is not licensed in the web-based License Manager.
- Mismatch of product versions between main Orion server and the affected APE
- DNS/domain-related Issues
Resolution
Add a valid license for the affected APE
- Activate an APE license in the web-based License Manager
- Run the Orion Configuration wizard on the affected APE again
Match the product versions between the main Orion server and the APE
- Download and run the latest Orion installer on the affected APE