Network Management

Configuration Wizard on APE failed with error No valid connection information received for a service

In the SolarWinds Platform, the Configuration Wizard run on an additional polling engine may fail with the error such as: Website Configuration Failed: Connection to SolarWinds BusinessLayer Service did not succeed. Last error: No valid connection information received for a service 'ServiceID: CoreBusinessLayer, ServiceLogicalInstanceId: engine: XX, ServiceInstancePropertyFilters: isLocal-True, isStreamed-False'.

First published date

5/28/2019 9:25 PM

Last published date

3/20/2025 9:18 PM

Overview

You may find an additional polling engine(APE) is failing during the Configuration Wizard with the following error in C:\ProgramData\SolarWinds\Logs\Orion\ConfigurationWizard.log:

Connection to SolarWinds® BusinessLayer Service did not succeed. Last error: No valid connection information received for a service 'ServiceId: Core.BusinessLayer, ServiceLogicalInstanceId: engine:XX, ServiceInstancePropertyFilters: isLocal-True, isStreamed-False'

This error message is also found in C:\ProgramData\SolarWinds\Logs\Orion\OrionWeb.log when adding nodes to a polling engine and/or in C:\ProgramData\SolarWinds\Logs\Orion\BusinessLayerHost.log during Orion services startup.

Product section

Orion Platform

Cause

  • The affected APE is not licensed in the web-based License Manager.
  • Mismatch of product versions between main Orion server and the affected APE
  • DNS/domain-related Issues

Resolution

Add a valid license for the affected APE 

Match the product versions between the main Orion server and the APE 

If your APE/s are in another domain, ensure that all FQDN of other Orion servers are reachable