Network Management

Configuration Wizard error: Service was unable to open new database connection when requested. ArgumentException:Keyword not supported:'provider'

This article provides brief information and steps to resolve the following error when running the Configuration Wizard: Service was unable to open new database connection when requested. ArgumentException:Keyword not supported:'provider'.

First published date

10/10/2018 11:07 AM

Last published date

2/26/2025 1:35 AM

Overview

This article provides brief information and steps to resolve the following error when running the Configuration Wizard: 

Service was unable to open new database connection when requested. ArgumentException:Keyword not supported:'provider'.


This error is also seen in the Configuration Wizard logs that can be found in the C:\ProgramData\SolarWinds\Logs\Orion folder.

Product section

Network Performance Monitor

Cause

The issue is caused when Named Pipes are disabled for the SQL server instance the Orion database lies on. This concern is only when the SQL Server is remote.

Resolution

  1. Enable Named Pipes on the SQL server. 
    Click here to get the procedure. 
  2. Run the Configuration Wizard on the Orion Server and reconnect to SQL.
    1. Click Start > All Programs > Solarwinds Platform > Configuration Wizard.
    2. Preferably use 'SA' account credentials or any account with SA level privilege.