Configuration management (including jobs list) page BLANK and does not display NCM managed nodes or jobs due to customized table views after upgrading to SolarWinds Platform 2025.1

2/13/2025 11:30 PM

4/20/2026 5:16 PM

Customers who have upgraded to NCM 2025.1 have reported issues with the Configuration Management page. The problem primarily affects users logging in with Windows AD accounts, while local SolarWinds Platform accounts function normally.

The observed symptoms includes:

• The Configuration Management page returns a blank screen or does not display managed nodes.
• Job list is empty or blank and no longer access to NCM jobs
• Reports (i.e., Compliance reports) do not appear after an upgrade to SolarWinds Platform 2025.1.
• Windows AD group accounts with Administrator rights in NCM still experience the issue.
• Adding new users to the affected group does not seem to be impacted, and they can access NCM without issues.
• Re-adding the group account does not resolve the problem.
• If an existing group (which previously lacked NCM admin rights) is granted admin rights, their pages begin functioning correctly.
• Individually added Windows AD accounts exhibit the same behavior.
• Re-adding individual accounts to the SolarWinds Platform restores the missing NCM managed nodes on the Configuration Management page.
• Other NCM pages may either load correctly or exhibit a blank screen.

Network Configuration Manager

This issue occurs due to changes in how Windows AD accounts are handled in SolarWinds Platform 2025.1.  The following scenarios are NOT impacted by this issue:

• Customer using SolarWinds Platform individual accounts (local account) or SAML individual accounts to log in to the SolarWinds Web Console.
• Customer using NCM module running SolarWinds Platform 2025.1.  This does not impact other modules.

 

To resolve this issue, please upgrade to SolarWinds Platform 2025.1.1 or later.  If the problem is occurring on a later release, please open a support case for further investigation as this problem should no longer be occurring.

 

Alternative Workaround

If an immediate upgrade is not possible, please use the workaround below:

This query will delete the custom grid layout created by the end users that are causing blank parts of the NCM pages.

1. Open Database Manager or Microsoft SQL Management Studio and connect to SolarWinds Main Database (e.g. SolarwindsOrion).
2. Open a new query, copy the query below, and execute:

-- Scripts are not supported under any SolarWinds support program or service.
-- Scripts are provided AS IS without warranty of any kind. SolarWinds further
-- disclaims all warranties including, without limitation, any implied warranties
-- of merchantability or of fitness for a particular purpose. The risk arising
-- out of the use or performance of the scripts and documentation stays with you.
-- In no event shall SolarWinds or anyone else involved in the creation,
-- production, or delivery of the scripts be liable for any damages whatsoever
-- (including, without limitation, damages for loss of business profits, business
-- interruption, loss of business information, or other pecuniary loss) arising
-- out of the use of or inability to use the scripts or documentation.

DELETE FROM [dbo].[WebUserSettings] where SettingName like ('%NCM_%Columns%')

3. Refresh the NCM page and see if the changes take effect.
4. If the changes are not reflected, restart the SolarWinds Services.

Note:  Do not modify the column layout on NCM Pages for now since the issue will reoccur.