Customer Service

Complete your Individual User Profile - Server Error

This article describes the steps you need to take when you encounter errors while attempting to complete your individual user profile to access the Customer Portal.

First published date

10/9/2018 7:37 AM

Last published date

3/8/2025 3:33 AM

Overview

This article describes the steps you need to take when you encounter errors while attempting to complete your individual user profile to access the Customer Portal.

ERROR

Server Error: please try again later or contact Customer Support team.

 

 

Product section

Customer Service

Resolution

To troubleshoot this issue, follow the below steps:

  1. Clear your browser's cache and cookies.
  2. Try using a different browser.
  3. Refresh the page and attempt the process again.

Note:

If you have attempted the above and are still encountering the same issues, please contact customerservice@solarwinds.com and provide the following information:

  1. List the browsers/versions you have attempted on.
  2. Confirm that cache and cookies have been cleared.
  3. The time when the issue was first noted.
  4. Individual User Account (email and password used to log into the Customer Portal) being used.
  5. SolarWinds Customer ID.
  6. Screenshot of the error message you are receiving.