Network Management

Collect NetPath logs for Support

How to collect NetPath logs to send to our technical support team for troubleshooting.

First published date

10/22/2018 3:42 PM

Last published date

9/18/2025 5:15 PM

Overview

Detail of what support needs in order to help diagnose NetPath issues.

Product section

Network Performance Monitor

Resolution

First - Capture NetPath probing packets at NetPath Probe box 

  1. Download Wireshark

    1. Find service IP (let's call it "E_IP") and service Port (call it "D_port") from the service that has issue
    2. Find probe IP (call it "A_IP") of the NetPath probe that probes the service
    3. Select the interface for your NetPath outgoing traffic
    4. Apply capture filter icmp Capture filter
    6. . Apply display filter (icmp.type == 11 and ip.dst == <endpoint  ip>) 
            note: replace the blue string in the above filters with your own data.

      Display Filter

Second - Collect NetPath Diagnostics for Graph Issues 

  1. Enable debug for NetPath probe.

    1. If NetPath probe is an Orion Server, use Log Adjuster to enable debug for NetPath probe. Please make sure you Reset to default after we collect the diags.


If NetPath probe is an Orion Agent, go to Web Console > Settings > All Settings > Manage Agents > Select the netpath agent > Edit Settings > Enable Debug > Submit

After that change wait 2 polling intervals and navigate back to Settings > Manage Agents > Select the netpath agent > Edit Settings you can expand Troubleshooting and click Collect new diagnostics as seen above

After a few moments, the Download link will appear and you can download the diagnostics

 

Third - Export the Graphs 

Load the network path

  1. Click My Dashboards > Network > NetPath Services
  2. Expand a service, and click a probe link.
  3. Under Path History, click an interval to see the graph from that date and time.

Enter debug mode and export

  1. In the address bar, add ?debug to the end of the URL to enter debug mode
  2. Scroll down to the Debugger section.
  3. On the Export tab, select All from the options list.
  1. Click Export
  2. Save the JSON file.

 

Exit debug mode

 

In the address bar, remove ?debug from the end of the URL.

 

NOTE:  SolarWinds Platform Diagnostics will also be needed from the main SolarWinds Platform server.