Network Management

Cloud Monitoring Historical data loss in SolarWinds Platform 2025.4

Customers observe that Cloud Monitoring historical data disappears earlier than the configured retention.

First published date

1/15/2026 11:25 AM

Last published date

1/15/2026 4:13 PM

Overview

Example: Earliest records start from ~04:30 AM same day, even though retention is set for weeks/months.

Symptoms

• Charts/grids for Cloud Monitoring entities show only very recent data.

• Older data (within retention period) is missing across providers/subscriptions.

• Data collection appears to be working (metrics still gathered), but historical views are truncated.

Product section

Network Performance Monitor

Cause

Known issue in 2025.4 Cloud Monitoring data handling that can lead to premature deletion or loss of historical cloud metrics.

Resolution

Upgrade to 2025.4.2

• 2025.4.2 includes patches that address the Cloud Monitoring data loss behavior.

• Perform a standard SolarWinds Platform upgrade to 2025.4.2 on all relevant servers.

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