Clients unable to login to the system after Client Login options disabled in Web help desk

8/19/2020 11:11 PM

8/19/2020 11:11 PM

If the Client Login Enabled settings were set to NO, the Web Help Desk would not allow to login to the application using the web interface. By design, these settings can modify or change from Web help desk GUI by navigating to Setup> Client>Options.

However, in this scenario, the Tech set these settings to NO then log out. After the changes, he cannot log in due to multiple incorrect attempts, and the All Clients are unable to login. 

Web Help Desk

Update the value of Client Login Enabled from the Back end

1. Access your Database Server
2. Navigate to Table Name: PREFERENCE
3. The table columns for Client Login Enabled is the CLIENT_LOGIN_ENABLED column.
   Values:
   0 - Yes
   1 - No
4. Run an UPDATE QUERY using the query below:

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-- disclaims all warranties including, without limitation, any implied warranties
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-- (including, without limitation, damages for loss of business profits, business
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UPDATE PREFERENCE
SET CLIENT_LOGIN_ENABLED = 1;

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Scripts are not supported under any SolarWinds support program or service. Scripts are provided AS IS without warranty of any kind. SolarWinds further disclaims all warranties including, without limitation, any implied warranties of merchantability or of fitness for a particular purpose. The risk arising out of the use or performance of the scripts and documentation stays with you. In no event shall SolarWinds or anyone else involved in the creation, production, or delivery of the scripts be liable for any damages whatsoever (including, without limitation, damages for loss of business profits, business interruption, loss of business information, or other pecuniary loss) arising out of the use of or inability to use the scripts or documentation.