Network Management

Cisco devices display the wrong temperature status in NPM

Current Hardware Health resource is showing correct temperature readings but the status is "major" instead of "normal".

First published date

6/5/2019 10:13 PM

Last published date

6/5/2019 10:13 PM

Overview

The Current Hardware Health resource is showing correct temperature readings but the status is "major" instead of "normal."

Product section

Network Performance Monitor

Cause

Orion is polling for a global MIB instead of a specific Cisco MIB.

Resolution

  1. Open the Orion Web Console.
  2. Select the affected node in the Manage nodes resource.
  3. Click Edit node in the Management resource.
  4. Under Hardware Health Polling for Preferred Cisco MIB, select CISCO-ENTITY-SENSOR-MIB instead of the Global One.
  5. Click Submit.
    Note: This will only be visible if the Hardware Health Sensors are selected in List resources