Cisco Wireless LAN Controller/WLC device template

This article explains how to access and modify the Cisco Wireless LAN Controller/WLC device template if you are unable to download configuration files from your Cisco Wireless LAN Controller device.

This problem occurs because this particular device template is not yet added to NCM, or the device is set to auto-determine and is not using the correct template.  

1. Locate the Cisco WLC device template in one of the following locations:
   • For NCM 7.3.x and earlier, go to C:\Program Files (x86)\SolarWinds\Orion\NCM\DeviceTypesdirectory on your NCM server.
   • For NCM 7.4, go to Settings > NCM Settings > Device templates in the Orion Web Console.
   • For NCM 7.7, go to Settings > All Settings > Manage Device Templates in the Orion Web Console.
2. Edit the template as follows:

   Note: Only two lines need to be modified: The "Reset" command and the "DownloadConfig" command.

   <Command Name="Reset" Value="config paging disable"/>
   <Command Name="DownloadConfig" Value="show run-config commands"/>
   
   OR
   
   <Command Name="Reset" Value="terminal length 0"/>
   <Command Name="DownloadConfig" Value="show runnning-config"/>

   • In NCM 7.3.x and earlier, edit the template in Notepad
   • In NCM 7.4, click Edit, and then edit using the xml editor (NCM will force a duplicate and then edit)
3. Save your changes.
4. In the template Communications section, set the option to Cisco WLC, not auto-determine.
5. If open on your network, set the Request Configs to use TFTP.

   Note: If you have TFTP open on the network, SolarWinds recommends you use TFTP as it can be pushed back to a device for recovery. One is not able to upload the information gathered back to a device if it is gathered with the show run-config or show run-config commands.  However, it will at least have the information needed for a manual reconfiguration if needed.

6. Extend the protocol timeouts in NCM to accommodate the length of time it takes to transfer the file as follows:
   1. In the Orion Web Console, go to Settings > NCM settings > Network > Protocol settings.
   2. Under the Telnet/SSH settings for the TELNET/SSH Prompt Timeout, change the time from 15 seconds to 120 seconds, and the TELNET/SSH Connection Timeout to 130. 

At this time, if NCM is correctly configured with the username and password, and the enable level is set to "No Enable," you should be able to get the config downloaded for the Cisco WLC.